How do I stay up-to-date on your new products and when you will restock?
An item came defective... What do I do?
We are so sorry to hear that! Please send an email to firstname.lastname@example.org with your order number, pictures of defective product, and any other info you have.
The item says delivered... But I didn't receive it?
Please contact your local USPS carrier first and give them your tracking number. Unfortunately, once the items have shipped from our fulfillment center, it is out of our hands how the package will get to you. It is the carrier's job to safely and timely deliver your package. If you have contacted USPS and still have issues, please email us at email@example.com
Do you ship outside the Continental U.S.?
We do! we use USPS priority and First Class International shipping.
How much does shipping cost?
Shipping costs vary based on your location and your package size, and will be calculated at checkout.
How long will my package take to deliver?
We prepare and ship our packages immediately. Once our team fulfills your order, your estimated delivery time within the Continental U.S. will be 2-8 business days depending upon the shipping method you choose at checkout.
What is your return and exchange policy?
We offer returns within 30 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original clear bag. However, if you would like to exchange your item for another size, we strive to make this process as stress-free as possible through our customer service email: firstname.lastname@example.org
Can I make changes to my order once I have checked out?
Unfortunately, we are unable to make any changes to your order once you have hit the 'Place order' button.
- an item or items' size
- item or items' design
- delivery/billing address
- shipping method
How do I cancel my order?
If you would like to cancel your order, please reach out to email@example.com the same day as your purchase and we will help you with the cancellation process.
What payment methods do you accept?
If you scroll to the bottom of this page to the footer, you can see all the payment methods we currently accept!
How do I track my order?
Once your order has been processed, you will receive an email with your tracking information. If you are having trouble tracking your order, please reach out to us at firstname.lastname@example.org with your order confirmation email or a link to your tracking information and we'll be more than happy to help.
I requested a refund, but I haven't received it yet.
Depending on the payment method you used at checkout and the country you are returning items from, it can take a little while for your refund to be processed. While you are working with our customer service team at email@example.com, they will keep you updated on when they have received the return and if it has been approved for a refund. From that point, it should take around 3-10 business days to see your refund back in your account.
I have received the wrong order.
If you have received the wrong order, please contact us immediately at firstname.lastname@example.org with the following information:
- order number
- The name and size of the item you did not receive
- The name and size of the item you did receive
- a photograph of the item you did receive
Once we have received this information from you, we will help sort out the issue as soon as possible!
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How do I wash my items?
All our shirts are Pre-shrunk and made out of premium blends so just throw them in your washer and dryer. But, to maintain them at their best wash with cold/ mild water and air dry!